Mobilk - Making its digital services easier to access and more fun for customers, Ooredoo has added to the list of skills of its artificial intelligence (AI) chatbot, Saeed. Social media-savvy Saeed is now talking to customers and non-customers through WhatsApp, where he is at their service to answer a range of queries. With a growing number of services and 24/7 accessibility, the chatbot makes it simpler and faster for Ooredoo users to get the services and assistance they want, whenever they want.
Feras bin Abdullah Al Sheikh, Consumer Director at Ooredoo, said, “As data experience leaders, we are always trying to incorporate the latest technology into our services to really add value to our customers. Since WhatsApp is one of the most popular social media platforms in the world, we made it even easier for our users to address any questions or concerns with our chatbot, Saeed.”
Saeed, who was introduced by Ooredoo in 2018, is designed to simulate human behaviour and conversation and responds intantly to written enquiries. On WhatsApp, he can provide a range of information and links to Ooredoo’s services and products, including Shababiah, Shahry Endless, roaming plans, Super Fibre, and the e-shop, as well as offers and promotions.
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